Computer User Support Specialists
O*NET 15-1232.00 · SOC 15-1232
Computer User Support Specialist is a risky career choice. Median pay is $62k a year with -3.5% projected growth through 2035 (declining) and about 39,700 openings a year. AI exposure: Elevated.
Bureau of Labor Statistics projections 2025–2035 · Data updated 2026-07-27
What You'd Actually Do
- →Help end users troubleshoot software and hardware problems.
- →Reset passwords and manage user accounts in systems.
- →Walk users through steps to resolve computer errors.
- →Install and configure software on employee workstations.
- →Log support tickets and track resolution of user issues.
Education & How to Get In
Most Computer User Support Specialist positions require an associate degree or vocational training. Many community colleges and technical schools offer relevant programs that can be completed in 1–2 years, often with hands-on clinical or lab experience built in.
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Work Environment
Structured, offices, data centers, or remote
Independent, focused deep work with periodic team check-ins
A Day in the Life
While every role varies by employer and specialization, a typical day as a Computer User Support Specialist involves a mix of core responsibilities:
Personality Fit (RIASEC)
Who Thrives as Computer User Support Specialist?
Based on the interests and work style this role actually demands, these personality types tend to fit it best. Salary and growth tell you if a career is worth entering; personality fit tells you whether you'll still want it in five years.
Not sure which you are? Take the 7-minute quiz →
See Open Computer User Support Specialist Roles
Browse live openings to get a feel for requirements and pay in your area.
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Job Outlook
Employment of Computer User Support Specialists is projected to decline 3.5% from 2025 to 2035, declining for all occupations. The BLS flags this as a Bright Outlook occupation.
Will AI Replace This Job?
- ·48% routine cognitive tasks, high automation target
Scored from the mix of routine, creative, physical and social tasks the role involves, adjusted for sector and projected growth. An estimate, not a forecast.
Common Questions
How much does a Computer User Support Specialist make?
The median Computer User Support Specialist earns $62k a year, according to the Bureau of Labor Statistics' May 2025 wage data. Half earn more than that and half earn less, and pay varies considerably by state, industry and experience.
Will AI replace Computer User Support Specialist jobs?
Our model puts Computer User Support Specialist at 47 out of 100 for automation exposure, which is elevated disruption risk. The main drivers: 48% routine cognitive tasks, high automation target.
Is Computer User Support Specialist a growing field?
Employment is projected to shrink 3.5% between 2025 and 2035, which is declining. That works out to roughly 39,700 openings a year, counting both new positions and people leaving the occupation.
What degree do you need to be a Computer User Support Specialist?
Most Computer User Support Specialist roles expect an associate degree, apprenticeship or vocational certificate rather than a four-year degree.
How long does it take to become a Computer User Support Specialist?
Typically one to two years, typically an associate degree, apprenticeship or vocational program. O*NET classes this role as Job Zone 3 of 5, which describes how much preparation people in it usually have.
Is a Computer User Support Specialist career right for you?
Your personality, values, and strengths matter as much as the job market. Take the quiz to see your personalized Future-Fit Score for this career and hundreds more.
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